Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.

Is my payment information secure?
Yes, all payments are processed securely through Shopify's encrypted payment system.

Shipping

Where do you ship?
We currently ship within the United Kingdom only. Contact us directly if you outside of the UK and are interested in one of our items. contact@ephemerara.com

How much does shipping cost?
Shipping costs are calculated based on the weight of your order and displayed at checkout. Rates start from £2.99.

How long will delivery take?
Orders are processed within 1-3 business days. UK delivery typically takes 3-5 business days for standard shipping.

Can I track my order?
Yes, you'll receive a tracking number via email once your order has been dispatched.

Products & Condition

Are your items new or used?
We specialize in second-hand books, vintage maps, and interesting and rare printed materials. Each item's condition is described in detail on its product page.

What if the item isn't as described?
We strive for accurate descriptions. If you receive an item that doesn't match our description, please contact us and we'll make it right.

Returns & Refunds

What is your return policy?
Please see our full Refund Policy for details on returns and refunds.

Contact

How can I contact you?
You can reach us through our Contact page or email us directly. We aim to respond to all inquiries within 24-48 hours.